Differences

This shows you the differences between two versions of the page.

--- support:ticketing [2026/05/10 18:13] – created varinka
+++ support:ticketing [2026/05/10 18:33] (current) – varinka
@@ Line 39: / Line 39: @@
 ^ Category ^ Examples |
-| Accounts & Access | New account, SSH key change, project access |
+| Fix Permissions | Adding someone to a project, access to files |
-| Storage | Disk space increase, quota extension |
+| Storage Request | Disk space increase, quota extension |
-| Hardware | Server issues, network problems |
+| New User | Creating a new user |
-| Software | Tool installation, broken pipeline, tool errors |
+| New Software | Tool installation, broken pipeline, tool errors |
+| New Projects | New project setup |
 | Network | Connection issues, VPN, DNS |
-| Projects | New project setup, project modification |
 ==== Urgency ====
@@ Line 86: / Line 85: @@
 | **Closed** | Confirmed resolved by you or auto-closed |
-New tickets default to **New**. You do not need to change this when creating a ticket.
+New tickets default to **New**.
 ===== Notifications =====